Role of Training

The role of training as a good working practice

Training and development programmes are implemented for a variety of reasons, either for an individual employee or group of employees. An ongoing training programme is not only important to employee personal development, it will also greatly contribute to the success of your business.

Some of the benefits of training include:

Closing gaps in skill sets

Most employees have some gaps in their skills relating to their job. A training and development program enables your organisation to improve those skills. It will lift all employees to a higher level so they all have similar skills and knowledge. This helps reduce any skills gaps. Implementing the necessary training creates a knowledgeable skills base so there are also no gaps when an employee is on holiday. This means teams can work independently and gives customers a consistent service throughout the year.

Improved employee performance

An employee who receives appropriate training is better able to do their job. They will become more aware of the best procedures for tasks. The training will help build the employee's confidence because they have a better understanding of the responsibilities of the job and the market conditions in which the organisation operates in. Often this confidence will encourage the employee to continually improve and stay on top of industry trends. Employees who are well regarded and on top of changing industry conditions assist your organisation company hold a position as a market leader and as a strong competitor in the industry.

Being aware of legislation

It is important to customers to know that they are dealing with knowledgeable employees who know the regulatory and legislative obligations of the organisation and know the resources necessary to maintain compliance. Some organisation need their employees to understand the compliance monitoring by third party assessors. Training will provide this and can be conducted at regular intervals to ensure employee’s knowledge is current.

Consistency for customers

Customer service has never been more important. A structured training and development program ensures that employees have a consistent knowledge. This consistency is particularly relevant for the organisation’s basic policies and procedures. This includes all of the computer systems and programmes such as the Microsoft Office suite. Putting all employees through regular training in these areas ensures that all staff members are well equipped to do their job.

Employee satisfaction

Training is a retention tool, instilling loyalty and commitment from employees. Staff looking for the next challenge will be more likely to stay if you offer ways for them to develop. The investment in training that a company makes shows the employees they are valued and creates a supportive workplace. Employees who feel appreciated and that they are developing through training opportunities may feel more satisfaction toward their jobs.

BM TRADA offers IRCA approved Lead Auditor training courses.